Heavy truck enterprise service competition will become increasingly intense

2011 will be a year for heavy truck enterprises to compete and upgrade their service methods. With the convening of the annual business meeting of various heavy-duty truck enterprises in December 2010, continuing to vigorously improve service levels remains the only way for these enterprises to enhance their market competitiveness. At the 2011 Heavy Truck Business Annual Conference held by Shaanxi Automobile Group, its 12th Five Year Plan explicitly proposed to build a service-oriented manufacturing enterprise. To this end, Shaanxi Automobile not only improved the content and terms of attentive services, but also launched the high-speed rail express project for parts delivery.
On December 22, 2010, Beiben Heavy Duty Truck held the 2011 Beiben Heavy Duty Truck Service Spare Parts Conference. This conference not only summarized the problems in Beiben Heavy Duty Truck service, but also carefully planned and arranged the service content for 2011. On December 25, 2010, Valin Motors held its annual business conference. Valin Chairman Liu Hanru emphasized that in 2011, Valin not only needs to improve its heavy truck sales network, but also will focus on laying out its heavy truck service network.
Industry insiders have analyzed that one important reason why heavy-duty truck companies are increasingly valuing after-sales service is that as product profits gradually dilute, after-sales service has become the most stable source of profit in the automotive industry chain. More importantly, with the intensification of product homogenization, differentiation of services will be the key to solving the problem of enterprise competition.